Hi there! How can we help you today?
Below are frequently asked questions, you may find the answer for yourself.
Shipping methods We currently use is as follows:
USPS
Priority Mail 3-5 Business Days
Flat-rate shipping : 3-5 Business Days.
We will venture to others as we go and grow. The alloted time is once shipped , please be advised it can take 24hrs to 48s before shipping due to printing!
At this time, we only ship within The United States, with hopes of being able to ship internationally soon to follow!
Yes, We have a deliveryman that can deliver your item with a small fee to local zip codes in our area. Those can
1- 42301
2- 42330
3- 42347
4-42320
If you are within 25 to 30 miles of 42320 and feel that should be a delivery area please contact us. Purchases over a certain amount can include free delivery!
If your Zip is within range and you do not see it please feel free to reach out to us!
We offer a variety of secure payment options to make your checkout experience as smooth as possible. Currently, we accept:
Credit & Debit Cards: All major cards including Visa, Mastercard, American Express, and Discover (processed securely via Stripe).
PayPal: Use your PayPal balance or linked bank account for a quick and easy checkout.
Cash App Pay: You can pay directly using your Cash App balance or linked card through our secure checkout.
Digital Wallets: We also support modern mobile payments like Apple Pay and Google Pay for one-tap purchasing.
All transactions are encrypted and processed through secure, third-party payment processors. We never store your full card details on our servers.
Absolutely. We take your security seriously and use industry-standard protections to ensure your information remains private and safe. Here is how we protect you:
SSL Encryption: Our website uses Secure Sockets Layer (SSL) technology to encrypt your personal data (such as name, address, and credit card number) before it is sent over the internet. You can see the padlock icon in your browser address bar as proof.
Secure Payments: We do not store your full credit card information on our servers. All payments are processed through trusted, PCI-compliant gateways (like Stripe or PayPal) that use the highest level of security.
Privacy First: Your personal information is used strictly for processing your order and improving your experience. We never sell your data to third parties.
Buying from us is just as safe as using any major online retailer. If you have any specific concerns about your transaction, please feel free to contact our support team.
The cost is based on several factors including the volume of material used, print time, the complexity of the design, and the type of material selected. Contact us for a detailed quote.
Placing an order is quick and easy! Just follow these simple steps:
Browse & Select: Explore our collections of 3D printed products and digital services. Click on an item to view details, available materials, and colors.
Add to Cart: Once you've found what you need, select your options and click the "Add to Cart" button.
Review Your Cart: Click the cart icon at the top of the page to review your items. You can adjust quantities or remove items here.
Checkout: Click "Proceed to Checkout." Enter your shipping details and select your preferred payment method (we accept PayPal, Stripe, Cash App, and all major credit cards).
Confirm: Review your order summary and click "Place Order." You will receive an email confirmation immediately with your order details and a tracking number once your item has been fabricated and shipped!
If you want to cancel your order, you can do so anytime within the first 24hrs. A refund will be submitted once order has been canceled. If you need to cancel order sometime after the print process has started please contact us. To Cancel a order you will need to contact us by messenger, whatsapp or phone or text!
No, you do not. We offer a seamless Guest Checkout option for all our customers. You can browse, add items to your cart, and complete your purchase without ever creating a password.
Why create an account? While it's not required, having an account allows you to:
Whether you choose to check out as a guest or create an account, the process is secure and straightforward.
Confirmation email
Immediately after purchasing, Kraftspire sends a confirmation email. This email contains your order number and a direct link labeled "Order Status and Help". Save this email for easy access.
Tracking your order
To track your order, you can click on "Track Order" provided in the confirmation email. This will redirect you to a page where you can monitor the status of your order in real-time. Alternatively, you can find the order in your account.
Direct communication
Should you have any inquiries or require additional assistance, you have the option to communicate directly with the manufacturer. Click on "Contact" or "Message" on the order status page to initiate communication.
Email updates
Stay informed throughout the process with regular email updates. You will receive notifications once your order begins production and when your package has been dispatched for delivery to the email you used to place the order.
These updates ensure you are aware of the latest updates regarding your order.
Link
You can also use the "Track order" link in the footer of the website or simply go to this link Track order!
Also you will receive a Tracking Number once order Ships!
We want you to be completely satisfied with your purchase. If there is an issue with your order, we offer a 7-day return policy from the date of delivery.
Return Eligibility:
Timeframe: You must contact us and initiate the return within 7 days of receiving your item.
Condition: Items must be in their original, unused condition and in the original packaging.
Exclusions: Please note that custom-designed or personalized 3D prints may not be eligible for return unless they arrive damaged or defective.
How to Start a Return:
Contact us via our Contact Page or email us with your order number and the reason for the return.
Once your return is authorized, we will provide you with instructions on where to send the package.
After we receive and inspect the item, we will process your refund or send out a replacement.
The answer is 2 parts:
No, We are a ORDER TO PRINT company! That means the stock numbers on our website are not in physical stock but more like digital. When you order we print and then ship or deliver!
Yes, Only physical stock we carry are in the premade categories! Reason those are the only physical stock is those made after orders were place and then canceled, failed delivery etc!!
You can always contact us for big orders or any questions you may have before ordering!
We Did not design all the designs that are placed on our site. Alot of those designs came from great creators talented, from varies places and locations. We do not claim any rights on them. We only offer a Print Service for them. Premade items could be based off of those designs and printed by us therefore giving us the right to sell the item itself , not the design. If any issues please contact us.
Are hours are 24/7. You can submit a order anytime and from there we will get things started. Mainly printing can happen during those hours, and replying to messages can vary.-
Sun-Sat 6Am-6Pm for Support
Customer satisfaction is our top priority. If you’re not satisfied with the final product, please contact us to discuss the issue. We offer revisions or refunds according to our return and refund policy.
We take confidentiality and intellectual property rights very seriously. All client designs are kept strictly confidential and are only used for the purpose of the print job. We do not claim any ownership of your designs.
Yes, we offer discounts for bulk orders and repeat customers. The discount structure varies, so please contact us for more information.
The turnaround time varies based on the complexity and size of the project, as well as the current workload. Generally, small to medium projects take 1-2 business days. We will provide a more accurate timeframe once order has started.
Yes, we offer design assistance services. Our team can help you create a new design from scratch or modify an existing model. Contact us for a consultation and quote.
If you have your own files you would like us to print, You can contact us by email, contact page, whatsapp, facebook , or messenger to make Arrangements. You can also get a quote on the print service for said file/item.
We offer a wide range of materials, including PLA, ABS, PETG, , TPU, and more specialized materials like metal and wood-fill filaments. Material selection depends on the desired properties of your final product such as strength, flexibility, and heat resistance. For Resin crafts Clear resin.
Most people wont cover there work but we are proud of our work and creations! That we now have a garuntee to warrenty every item purchased up to 30 days! you can find out more at this link https://kspyr.shop/warranty
